How service-request data is used.

Purpose

Cedarline uses your name, contact channel, location, timing, and service description only to schedule, coordinate, complete, and document the requested field service.

Status access

The opaque status link is scoped to one request, expires after 90 days, and can be rotated through recovery. Dispatch can revoke or reissue it.

Retention

Customer and operational request records are retained for up to 24 months for service history, dispute handling, and business records, then become eligible for deletion.

Exposure

Customer status pages exclude staff-only notes, credentials, other customers, and fleet-wide records. Contact values are masked on the status page.

For correction or deletion requests, contact Cedarline and provide the request reference. Legal retention duties may require limited records to remain until the applicable period ends.

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